Support Desks
Support Ticket Notifications
A ticket sitting unanswered is an SLA breach waiting to happen. Get a push notification the instant one is opened — routed to the right agent, with acknowledgement, and automatic escalation to a manager if it isn't picked up in time.
1,000 free events/month · No card required
Why tickets breach SLA.
New-ticket emails pile up in a shared inbox nobody is actively watching.
Nobody owns a given ticket, so high-priority ones wait their turn behind the queue.
There's no confirmation an agent saw it — and no alarm when one is ignored.
A ticket unacknowledged for 30 minutes becomes an angry customer and a missed SLA.
FlowAlert pushes each new ticket to the right agent, requires acknowledgement, and escalates to a manager if it isn't picked up — "unacked for 30 minutes → escalate" is exactly what FlowAlert was built for.
1,000
Free events every month to start. No card required.
How it works
From event to acknowledged alert — the whole path, in order.
Connect your helpdesk — the FlowAlert WordPress plugin (Fluent Support, one click) or the REST API for any system
A ticket is opened — the event is sent to FlowAlert instantly
FlowAlert routes it to the right agent or team via push notification
They acknowledge — the SLA timer is satisfied and it's logged
If no one acknowledges within your window, FlowAlert escalates to a manager
See it in action
ticket.created
→ Support · Dana
What you get
Push the instant a ticket opens
Require acknowledgement & auto-escalate (Pro option)
SLA escalation to a manager built in
Fluent Support connects natively via the plugin
SupportCandy, Awesome Support & others via REST API
Route by priority, queue, or product
Full audit trail of who was alerted and when
Free plan available — up to 1,000 alerts per month
Exactly how each helpdesk connects.
Fluent Support is a true one-click toggle in the FlowAlert plugin. The other WordPress helpdesks keep their ticket data in their own tables, so they connect through the REST API or an automation step. Here's what to expect from each.
ticket.createdEnable Fluent Support in the FlowAlert plugin and it hooks fluent_support/ticket_created directly — the customer, subject and priority are read from the ticket and pushed to the assigned agent the moment it opens. No webhook to configure.
ticket.created (your mapping)SupportCandy stores tickets in its own tables and has no FlowAlert hook, so connect it through the REST API or an automation hub — POST new tickets to /events and map the subject, priority and queue into the alert.
ticket.created (your mapping)Same pattern: trigger a webhook/HTTP step on a new ticket (via Awesome Support's actions or an automation tool) that POSTs to the FlowAlert endpoint. You control which fields drive routing.
ticket.created (your mapping)Anything that can send a webhook — Help Scout, Zendesk, a custom system — can fire a ticket event into FlowAlert and inherit routing, optional acknowledgement and SLA escalation.
Common questions
The things people ask before connecting this — the docs cover the rest.
Fluent Support connects natively via the free FlowAlert WordPress plugin in one click. SupportCandy, Awesome Support, and any other helpdesk connect via the REST API — anything that can send an HTTP request works.
Yes. If the assigned agent doesn't acknowledge within your time window, the ticket alert automatically escalates to the next person or a manager — the core thing FlowAlert is built for.
Yes. The ticket details ride in the event, so your FlowAlert routing rules can send high-priority or specific-queue tickets to the right people.
Yes — push via APNs on iOS and FCM on Android, on the lock screen with sound, even when the app is closed.
FlowAlert starts free with up to 1,000 alerts per month. Pro is a flat $29/month with no per-seat pricing.
Stop missing what matters.
Set up FlowAlert in under two minutes: connect a source, define your first routing rule, and the right person’s phone knows from then on.
No card required · Free plan forever · REST API included