Hotel Push Notifications
Hotel Staff Notifications
Push notifications for hotel staff — not radios, not a front-desk phone nobody answers. The right team member is alerted the moment a guest makes a request, a room needs turning, or maintenance is reported.
1,000 free events/month · No card required
Why hotel requests slip through the cracks.
Guest requests are scribbled on paper or radioed out — and forgotten in the rush of a busy shift.
Radios reach whoever happens to be listening, not the person actually responsible for that floor or task.
There's no confirmation a request was picked up, so the front desk can't tell a guest when it'll be done.
One missed maintenance report becomes a guest complaint, a refund, and a one-star review.
FlowAlert sends each request straight to the right staff member's phone — with optional acknowledgement and automatic escalation to the duty manager if nobody responds.
1,000
Free events every month to start. No card required.
How it works
From event to acknowledged alert — the whole path, in order.
Connect your PMS, front-desk system, or guest-request form via the FlowAlert REST API or WordPress plugin
An event fires — guest request, check-in, late checkout, or a maintenance issue
FlowAlert's routing rules match it to the right team (housekeeping, maintenance, front desk, management)
Staff receive an instant push notification on their own phone — iPhone or Android
They acknowledge in the app — if no one responds within your timeout, FlowAlert escalates to the duty manager
See it in action
guest.request
→ Housekeeping · Maria
What you get
Push notifications — not radios or paper chits
Separate routing for housekeeping, maintenance, and front desk
Require acknowledgement & auto-escalate (Pro option)
Duty-manager escalation when nobody responds in time
Works with any PMS or booking system via REST API
Full log of every request and response per shift
No hardware — staff use their own phones
Free plan available — up to 1,000 alerts per month
Use cases
Guest Requests
A guest asks for extra towels or late checkout. FlowAlert routes it to housekeeping's phones; they acknowledge, and the front desk can tell the guest it's handled.
Maintenance Issues
A reported AC fault or leaking tap goes straight to the maintenance team with priority — acknowledged and tracked, not lost on a radio.
Check-in & VIP Arrivals
A VIP or early check-in alerts the front desk and housekeeping so the room is ready and the welcome is on time.
Room-Ready Handoff
Housekeeping marks a room clean; the front desk is notified instantly so they can assign and check in waiting guests.
Lost & Found / Security
Time-sensitive incidents route to the right person with acknowledgement and escalation, with a timestamped record for follow-up.
Restaurant & Room Service
Room-service orders and restaurant requests reach the right team directly instead of competing for attention on a shared radio channel.
Common questions
The things people ask before connecting this — the docs cover the rest.
No. Staff use the free FlowAlert app on their own iPhone or Android — no radios, pagers, or dedicated devices required.
Yes. Routing rules send housekeeping, maintenance, front desk, and management only the events that concern them — so no one is buried in alerts that aren't theirs.
FlowAlert escalates. If the assigned team doesn't acknowledge within your time window, the alert is automatically routed to the duty manager.
If your PMS or front-desk tool can send an HTTP request (a webhook), it works with FlowAlert via the REST API. You can also trigger alerts from a simple form or the WordPress plugin.
Yes. You can route by floor, area, or property using event data and rules, and run separate workspaces for separate properties.
Yes. Every alert logs who was notified, when it was delivered, who acknowledged it, and any escalations — useful for service standards and shift handovers.
FlowAlert starts free with up to 1,000 alerts per month. Pro is a flat $29/month with no per-seat pricing, so adding staff doesn't increase the cost.
Stop missing what matters.
Set up FlowAlert in under two minutes: connect a source, define your first routing rule, and the right person’s phone knows from then on.
No card required · Free plan forever · REST API included